Convention Housing Program

Let the PHLCVB provide you with the best possible housing experience in Philadelphia.

The Philadelphia Convention & Visitors Bureau (PHLCVB) has partnered with Experient experts who provide our city-wide convention groups with total housing management. Our housing program, “Welcome Philadelphia,” is designed to take the guesswork out of the housing process. Our goal is to ensure that you and your attendees experience the very best Philadelphia has to offer.

Experient

Experient is also the official housing services provider for Dallas, New Orleans, Orlando, St. Louis, Tampa and Vancouver.

Should you choose “Welcome Philadelphia” housing, we will review your hotel contracts, set up individual room blocks and sub-blocks and manage your hotel inventory with participating hotels for accuracy and quality assurance. Experient’s friendly and knowledgeable call center agents are trained to assist callers with new reservations, questions and changes — making the reservation process easy.


SERVICES YOU CAN EXPECT

  • Room reservations via the internet and fax, 24 hours a day, 7 days a week
  • Customer Service Call Center
  • Immediate electronic confirmations
  • Room block management
  • Real-time online web access and reporting, 24 hours a day, 7 days a week
  • Customized website
  • Dedicated housing coordinator to oversee the room block and manage the reservation process with each contracted hotel
  • Specialty coordinators to handle exhibitor, group, staff and VIP blocks

ADDITIONAL OPTIONAL SERVICES

  • Advance and on-site registration
  • Sales lead management technology and services
  • Interactive products & services
  • Meeting management logistics
  • Premium & promotional products
  • Supplier management
  • Marketing consultation & graphic design
  • Through Advance Reservation Systems, Inc.,(ARES), manage available inventory after cut-off

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