PHL Life Sciences Testimonials

Updated: May 11, 2020

Philadelphia and the Pennsylvania Convention Center’s customer-focused changes have enhanced exhibitor rights and customer service and impacted the way our customers do business at the building. Your colleagues, the people who plan life sciences meetings and conventions around the country, are noticing. Take a look at what some of them are saying.

“From start to finish, the Philadelphia CVB and Pennsylvania Convention Center have been integral partners in helping us launch CPhI North America, an award-winning and industry record-breaking tradeshow in pharmaceutical manufacturing. Philadelphia packs a big punch of history, diversity and recreation into a walkable and friendly destination. The CVB have connected us with the right suppliers, vendors, community organizations and local leaders who have done an exceptional job welcoming us and our audience to this great city and ensuring an overall amazing experience throughout our time here. We look forward to continuing to partner together for future events.”

Joseph Marks, , Brand Director, CPhI North America, UBM


“I have felt senior leadership presence every day in [the Pennsylvania Convention Center]. The general manager served as manager on duty on my big night where I had to turn the entire building. You don’t see that in a lot of cities; you don’t see that in a lot of facilities.

Cele Fogarty, vice president for meetings and member experience for the American Society of Nephrology


“Over this past year, the meetings industry has been watching what’s happening in Philadelphia. Word is spreading, and it’s customers like me that are taking notice. Philadelphia has always had the important pieces of the puzzle needed to be a world-class convention city. And now, with the changes here at the Convention Center under SMG, you’ve made our choice quite simple.

Jason Ware, American Heart Association Director of Meetings, Office of Science Operations (former)

“The American College of Surgeons has always considered Philadelphia to be a great East Coast destination. We are very pleased and excited to learn about the changes implemented by the Convention Center Authority and SMG. Labor issues, the resulting experience and expense have prevented us from considering Philadelphia in the past; these new initiatives will lead to significant savings for show management and exhibitors thereby dramatically improving the experience. We will now be able to give the city its long overdue serious consideration for our meetings and trade shows. Kudos to all involved in making the customer feel the love.”

Felix P. Niespodziewanski, Convention and Meetings, American College of Surgeons


Philadelphia offers a first-class, value-added meeting experience.

Tom Pellet, Former Meetings and Conventions Director, American Academy of Family Physicians


“Philadelphia has long been a ‘go-to’ city for so many reasons, but bringing a large meeting to the Center was simply too difficult because of onerous work rules and limitations on exhibitors. This meant that, despite a successful meeting in 2007, AIHA would not reconsider Philadelphia. Fast forward to 2014, AIHA has signed to bring its annual meeting back – nearly 6,000 delegates in all – to one of the best cities on the East Coast. With better work rules, expanded exhibitor rights and a fantastic convention and visitors bureau team, we could not say no. We look forward to our meeting and to spending money in Philadelphia!”

Peter J. O’Neil, CAE, Executive Director, American Industrial Hygiene Association

“Philadelphia has always been a great destination, and now that SMG has worked out some of the past challenges with the new [customer service agreement], we are looking forward to treating our conference attendees and exhibitors to all the wonderful experiences that it has to offer.

Sara Haywood, Associate Director for Education and Events, Association for Professionals in Infection Control and Epidemiology


Philadelphia’s revitalized downtown area will be a strong attraction for our emergency physicians and allied health care providers who work in emergency medicine. What drove our selection of Philadelphia was the change that has taken place in the city over the years from the cultural, entertainment and dining options to the city’s history and walkability, and most importantly the changes that have taken place at the Pennsylvania Convention Center, which will offer a tremendous setting for our attendees as they receive the highest quality education at the world’s largest emergency medicine educational conference.”

Robert Heard, Associate Executive Director for Membership and Education, American College of Emergency Physicians

Above: Pennsylvania Convention Center customers discuss major changes at the facility.

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