From a new Customer Satisfaction Agreement and relaxed work rules at the Pennsylvania Convention Center, to new retail developments and additional hotel rooms popping up all over our downtown, the customer experience is changing in Philadelphia. And it’s growing the playing field of who’s booking and rebooking in Philadelphia.
In Philadelphia, it’s the strong partnerships between our entities — SMG management and leadership at the Pennsylvania Convention Center, city government, universities and educational institutions, arts and culture community, corporate leaders and entrepreneurs, union stakeholders, hoteliers, restaurateurs, retailers and the thousands of workers that make up our hospitality industry — that give us a true advantage in our ability to enhance our offerings to meeting planners, convention attendees and international visitors.
Led by PHLCVB, leaders and representatives from all sectors meet regularly to communicate and coordinate with one another, with an understanding that the success of our hospitality community depends on the strength of our relationships with one another, and working together to go above and beyond in creating a smooth and memorable experience for all our customers.
We’re proud of the commitment that our partners are making to ensure that every meeting is successful.
Take a look at what many of your colleagues have said after experiencing the positive impacts of progress being made and the partnerships in action in Philadelphia.