In 2019, the Pennsylvania Convention Center announced a progressive expansion to exhibitor rights to provide a more cost-effective and efficient customer experience. The enhanced labor agreement, known as the Customer Satisfaction Agreement (CSA), empowers exhibitors to perform more work within their own booths. In addition to reducing labor costs, the policy will allow exhibitors to perform that work without limitation on maximum booth size.
The changes to exhibitor rights will help to deliver customers the best possible experience and value. The agreement will be in place until May 2034.
Highlights of the Expanded Exhibitor Capabilities:
Signage that is displayed on an easel may be moved and changed by the Show Management full-time staff (excluding framed signs and one-meter boards or larger). Show management and customers may place pop-up signage. Pop-ups may be used for branding, directional signage and for backdrops for booths or bookstores.
Products may be organized and placed by the Show Management full-time staff. Show labor will deliver boxes to a central location for full-time staff to place in the designated location.
Show Management Computers
Full-time show management staff can set up personal and company-owned computers (non-public use) for registration or show management licensed areas (bookstore, headquarters office, press office).
Association Booth in Exhibit Hall
Show Management full-time staff can set up, stock products, and dismantle booths without size limitations. Power tools can be used by the Show Management full-time staff, subject to building safety guidelines. If electric or lighting is required, show labor will install and dismantle. When using an Exhibitor Appointed Contractor or General Service Contractor to set up the booth, show labor will need to be ordered.
Volunteers and Show Management Full-Time Staff
Full-time staff may move 22 x 28 signage and set up the organization’s booth, registration area, and bookstore area as long as the organization owns the equipment. Volunteers cannot assist with setup, product, and/or sign movement. Any task that Show Management full-time staff does not perform is reserved for show labor.
For more information, consult the Pennsylvania Convention Center’s Pledge to Customer Service. For questions, contact the PHLCVB Sales Team.